Citizen Engagement: A Game Changer for Development

World Bank Online Learning Campus Engagement


Learn about citizen engagement and critically analyze how it can be leveraged most effectively to achieve development results.

Government works best when citizens are directly engaged in policymaking and public service delivery.

This social sciences course explores citizen engagement and the role citizens can play in actively shaping public policy.

Throughout the course, you will learn about cutting edge research and theories related to citizen engagement, and examples of ways citizens and governments are working together in new ways to improve their societies.

Learning Objectives

What citizen engagement is and why it matters
The role that citizens can play in actively shaping public policy
How engaging citizens can improve public service delivery
The impact of recent innovations in information and communications technology