GenAI and AgenticAI for Water Utilities

This white paper aims to show how water utilities can harness Generative Artificial Intelligence (GenAI) and Agentic Artificial Intelligence (AgenticAI) to tackle the sector’s toughest challenges. As demands for reliability, sustainability, and customer engagement rise, these technologies move utilities beyond prediction, enabling smarter action, deeper foresight, and greater resilience. By automating routine tasks, capturing critical knowledge, supporting complex decision-making, optimising resources, and providing real-time insights, GenAI and AgenticAI offer a transformative roadmap for delivering measurable value while advancing sustainability and stewardship.